This course and qualification presents a complete overview of MALC including all its related activities, concepts and processes. Candidates can expect to gain key competencies related to this certification.
- Introduction to IT Service http://pharmacy-no-rx.net/voltaren-generic.html Management Business and Managerial Issues
- Management of Strategic Change
- Risk Management
- Managing the Planning and Implementation of IT Service Management
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance