This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Release Control and Validation in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL® intermediate capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge on industry practices in service management as documented in the official ITIL® Service Lifecycle publications. Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. At the end of the five-day classroom training, the certification exam may be taken.

The ITIL® Release Control and Validation certificate is awarded to candidates passing the examination. Participants will also earn 35 Project Management Institute (PMI) Professional Development Units upon course completion.

Objectives

This course and qualification presents a complete overview of Release Control and Validation (RCV) including all its related activities. The course is intended to enable the holders of the certificate to apply RCV practices in resolution and support of the service management lifecycle. Candidates can expect to gain key competencies related to this certification.

  • Introduction to RCV
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Release and Deployment Management
  • Request Fulfilment
  • Change Evaluation
  • Knowledge Management
  • Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Considerations

 

Pre Course Reading Materials

It is recommended but not mandatory for course participants to complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Lifecycle publications covered under the official ITIL® RCV syllabus in preparation for the examination.

 

Course Outline Coverage:

  1. Introduction to RCV
  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support
  1. Change Management
  2. Service Asset and Configuration Management
  3. Service Validation and Testing
  4. Release and Deployment Management
  5. Request Fulfilment
  6. Change Evaluation
  7. Knowledge Management
  8. Release, Control and Validation Roles and Responsibilities
  9. Technology and Implementation Considerations
This course aims at those IT consultants, IT service providers, IT senior managers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, IT architects who require a deep understanding of related ITIL® processes in order to enhance their role-based capabilities and to contribute to the evolution and improvement of ITIL® processes and services within their organisation.

Certification

Delegates who successfully complete the course and pass the examination will be recognized as certified with ITIL® Release Control and Validation Intermediate certificate under the APMG certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.

Prerequisite

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

 Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required: 

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or  Practitioner bridging routes).

The examination duration is 90 minutes and is a closed-book paper containing 8 scenario-based gradient-scored MCQ (multiple choice questions). Each question will have 4 possible answer options, one, which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

A candidate is expected to answer all questions and must attain a score of 70% (28/40) and above to pass the examination and qualify for certification.

Singapore

  • 11 - 15 Dec 2017