“Maverick 101 EOS X Support Essentials 10.9 Eis a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Maverick. This course is designed to give students a tour of the breadth of functionality of OS X Maverick and the best methods for effectively supporting users of OS X Maverick systems. The course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.

 

Who Should Attend

Help desk specialists, technical coordinators, service technicians, and others who support Mac users Technical support personnel in businesses that use Mac computers, Technical coordinators or power users who manage networks of computers running OS X – such as teachers and technology specialists who manage networks or computer labs

 

You will learn

  1. The troubleshooting process and how to use tools and resources.
  2. Features and functionality of OS X Mavericks, including how to find more information.
  3. How to prepare for Apple Certified Support Professional


Duration
: 3 days |
9:00am – 6:00pm

Course Outline

Installation and Configuration

▪    Install OS X Maverick

▪    Setup and configuration

▪    OS X recovery

▪    OS X software updates

 

User Accounts

▪    User accounts

▪    User home folders

▪    System security

▪    Keychain management

 

File Systems

▪    File systems and storage

▪    FileVault 2

▪    Permissions and sharing

▪    File system troubleshooting

  

Data Management

▪    Hidden items and shortcuts

▪    System resources

▪    Metadata and Spotlight

▪    File archives

▪    Time Machine

 

Applications and Processes

▪    Application installation

▪    Document management

▪    Application management and troubleshooting

 

Network Configuration

▪    Network essentials

▪    Advanced network configuration

▪    Network troubleshooting

 

Network Services

▪    Network services

▪    Host sharing and personal firewall

 

Peripherals and Printing

▪    Peripherals and drivers

▪    Using the Eye-dropper tool to sample colors

▪    Print and scan

 

System Startup

▪    Startup, shutdown, and sleep modes

▪    System troubleshooting