“Maverick 101?EOS X Support Essentials 10.9?Eis a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Maverick. This course is designed to give students a tour of the breadth of functionality of OS X Maverick and the best methods for effectively supporting users of OS X Maverick systems. The course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.


Who Should Attend

Help desk specialists, technical coordinators, service technicians, and others who support Mac users Technical support personnel in businesses that use Mac computers, Technical coordinators or power users who manage networks of computers running OS X – such as teachers and technology specialists who manage networks or computer labs


You will learn

  1. The troubleshooting process and how to use tools and resources.
  2. Features and functionality of OS X Mavericks, http://premier-pharmacy.com/product-category/cancer/ including how to find more information.
  3. How to prepare for Apple Certified Support Professional

: 3 days |
9:00am – 6:00pm

Course Outline

Installation and Configuration

?    Install OS X Maverick

?    Setup and configuration

?    OS X recovery

?    OS X software updates


User Accounts

?    User accounts

?    User home folders

?    System security

?    Keychain management


File Systems

?    File systems and storage

?    FileVault 2

?    Permissions and sharing

?    File system troubleshooting


Data Management

?    Hidden items and shortcuts

?    System resources

?    Metadata and Spotlight

?    File archives

?    Time Machine


Applications and Processes

?    Application installation

?    Document management

?    Application management and troubleshooting


Network Configuration

?    Network essentials

?    Advanced network configuration

?    Network troubleshooting


Network Services

?    Network services

?    Host sharing and personal firewall


Peripherals and Printing

?    Peripherals and drivers

?    Using the Eye-dropper tool to sample colors

?    Print and scan


System Startup

?    Startup, shutdown, and sleep modes

?    System troubleshooting