5 Common Misconceptions About ITIL® 4 Foundation Debunked

The ITIL® (Information Technology Infrastructure Library) framework has long been a cornerstone of IT service management. With the advent of ITIL® 4, many professionals are eager to understand how it can benefit their organisations. However, several misconceptions about ITIL® 4 Foundation persist, which can hinder its effective adoption.

In this article, we will debunk five common misconceptions about ITIL® 4 Foundation and clarify its true value.

Misconception 1: ITIL® 4 is just an updated version of ITIL® v3

One of the most widespread misconceptions is that ITIL® 4 is merely an update to ITIL® v3. While ITIL® 4 indeed builds on the solid foundation of ITIL® v3, it represents a significant evolution rather than a simple update. ITIL® 4 introduces new concepts, such as the Service Value System (SVS) and the Four Dimensions Model, which provide a more holistic approach to service management. These new elements are designed to align IT service management more closely with modern business practices, including Agile, DevOps, and Lean methodologies.

Misconception 2: ITIL® 4 is only relevant for large enterprises

Another common misconception is that ITIL® 4 is suitable only for large enterprises with extensive IT departments. In reality, ITIL® 4 is scalable and adaptable to organisations of all sizes. The framework’s principles and practices can be tailored to fit the specific needs and capabilities of small and medium-sized businesses (SMBs). The flexibility of ITIL® 4 makes it an invaluable tool for any organisation seeking to improve its IT service management processes and deliver greater value to its customers.

Misconception 3: ITIL® 4 is incompatible with DevOps

There is a notion that ITIL® 4 and DevOps are mutually exclusive, stemming from the belief that ITIL® 4 promotes a traditional, process-driven approach, while DevOps emphasises rapid, iterative development and collaboration. However, ITIL® 4 is designed to be compatible with DevOps and other modern methodologies. ITIL® 4’s focus on value streams and continual improvement aligns well with the principles of DevOps. By integrating ITIL® 4 and DevOps, organisations can achieve a balanced approach that leverages the strengths of both frameworks, leading to more efficient and effective service delivery.

Misconception 4: ITIL® 4 certification is too difficult and time-consuming

Some professionals believe that obtaining ITIL® 4 certification is a daunting and time-consuming task. While it is true that achieving ITIL® 4 certification requires dedication and study, it is not an insurmountable challenge. The ITIL® 4 Foundation course is designed to provide a comprehensive introduction to the framework, making it accessible even to those new to IT service management. With the right training and resources, candidates can successfully pass the ITIL® 4 Foundation exam and gain valuable knowledge that will benefit their careers and organisations.

Misconception 5: ITIL® 4 is only about IT

A prevalent misconception is that ITIL® 4 is solely focused on IT and has little relevance to other areas of an organisation. While ITIL® 4 is rooted in IT service management, its principles and practices can be applied across various functions within an organisation. The framework’s emphasis on value creation, continual improvement, and collaboration can benefit departments such as HR, finance, and customer service. By adopting ITIL® 4 principles organisation-wide, businesses can foster a culture of excellence and drive holistic improvements.


Debunking these misconceptions is crucial for understanding the true value and potential of ITIL® 4 Foundation. ITIL® 4 is not just an update but a significant evolution, relevant for organisations of all sizes, compatible with modern methodologies like DevOps, accessible for certification, and applicable beyond IT departments. By embracing ITIL® 4 Foundation, organisations can enhance their service management practices and drive greater value across all functions.

At BridgingMinds, we are committed to helping professionals and organisations navigate the complexities of IT service management. Our comprehensive ITIL® 4 foundation training and DevOps training programs are designed to equip you with the knowledge and skills needed to excel in today’s dynamic IT landscape. Let us guide you on your journey to mastering ITIL® 4 and achieving your business objectives.