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As demand for digital technology grows, practitioners are under increasing pressure to design, develop, run and support digital systems and services. ITIL®4: High-velocity IT aims to help practitioners understand digital transformation and to guide them and their organizations towards a more integrated state between business and technology.

People depend on digital technology. The societal and economic impact of digitally enabled organizations is unprecedented, and these organizations demand a significantly different way of working. IT service management often leans towards control, but digitally enabled organizations are based on complex and intrinsically unpredictable systems. These systems are uncontrollable at lower levels of granularity, so traditional management instruments such as specialization, prescriptive processes and performance targets do not work. Action at the sharp end has to be based on professional judgement and an understanding of the nature of the systems in which the practitioner works. Practitioners therefore need appropriate ‘high-velocity IT’ ways of thinking and of working.

BridgingMinds offers ITIL®4: High Velocity IT course which addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology or to establish a new digital organization. Practices that are particularly relevant to this course like architecture management, availability management, business analysis, capacity and performance management, deployment management, information security management, infrastructure and platform management, monitoring and event management, portfolio management, problem management, relationship management, risk management, service continuity management, service design, service desk, service validation and testing and software development and management are covered.

Learning Outcomes

Duration – 4 days

1) Nature of Digital Enterprise

  • HVIT concept
  • Digital organization
  • Digital transformation vs. IT transformation
  • Digital product
  • Digital technology

2) Five Objectives of HVIT

  • Valuable Investments
  • Fast Development
  • Resilient Operations
  • Co-created Value
  • Assured Conformance

3) Digital Product Lifecycle

  • Four dimensions of service management
  • Service Value System
  • Service value chain
  • Digital product lifecycle

4) HVIT Principles, Models

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean/Agile/Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

5) Contribution of HVIT principles

  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

6) Key ITIL practices contributing to digital transformation

  • Portfolio Management
  • Relationship Management
  • Architecture Management
  • Business Analysis
  • Deployment Management
  • Service Validation and Testing
  • Software Development and Management
  • Availability Management
  • Capacity and Performance Management
  • Monitoring and Event Management
  • Problem Management
  • Service Continuity Management
  • Infrastructure and Platform Management
  • Service Design
  • Service Desk
  • Information Security Management
  • Risk Management

Practitioners in IT or Service industry, Service Desk/Help Desk Personnel, Process Owners/Managers/Consultants, Project Managers, Service Team Leaders/Managers/Supervisors, IT Audit/Quality Professionals, Account Managers, Risk Management Professionals, Governance/Strategy Executives, Business Development Professionals, Relationship Professionals and anyone interested in IT Service Management.

Course Pre-requisites:

A pass in ITIL 4 Foundation certification exam.

Certification Exam :

40 multiple-choice-questions, 90 minutes exam, 70% pass mark leads to the individual certification achievement.

Singapore
2022

Mar

7 – 11

Jun

6 – 9

Sep

19 – 22

Dec

12 – 15

Singapore
2023

Feb

20 – 23

Apr

10 – 13

Jul

10 – 13

Nov

27 – 30

Duration: 4 Days

Course Fee

Course fee for classes commencing before 1st January 2023

Course Fee w/o GST$2,950.00
Course Fee w. GST$3,156.50
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee$3,156.50
Singapore Citizens aged 40 years old and above$3,156.50
Singapore Citizen and Permanent Resident aged 21 years old and above$3,156.50

 

Course fee for classes commencing from 1st January 2023

Course Fee w/o GST$2,950.00
Course Fee w. GST$3,186.00
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee$3,186.00
Singapore Citizens aged 40 years old and above$3,186.00
Singapore Citizen and Permanent Resident aged 21 years old and above$3,186.00

Exam Fee

  • Course fee includes exam voucher for participants attending ITIL® Specialist – Drive Stakeholder Value course.

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