ITIL 4 Foundation
 /  ITIL 4 Foundation

The purpose of the ITIL 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts and to show how the organisation and the work can be improved with the ITIL 4 guidance.

1 – Key Concept of Service Management
• Service, Service Management Utility/Warranty, Customer/User
• Creating value with Organisation, Outcomes, Outputs, Cost, Risk
• Service Offering, Service Provision, Service Relationship Management, Service Consumption

2 – ITIL Guiding Principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimise and automate

3 – Four Dimensions of Service Management
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

4 – ITIL Service Value System (an overview)

5 – ITIL Service Value Chain
• Service Value Streams
• Value Chain Activities – Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

6 – Purpose of key ITIL Practices
• Information Security Management, Relationship Management, Supplier Management, Availability Management, Capacity & Performance Management, IT Asset Management
• Service Continuity Management, Monitoring and Event Management, Release Management, Service Configuration Management, Deployment Management

7 – Definitions of Important ITIL terms
• Availability, IT Asset, Configuration Item, Change
• Event, Incident, Problem, Known Error

8 – Purpose and Contribution of Key Practices in Service Value Chain
• Continual Improvement Model, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, Service Level Management

This course aims at those IT Practitioners including user- interfacing frontline staff, IT Consultants, IT Service Providers and IT Managers who are involved in the developing, designing, managing and delivering IT Services within the organization.

Singapore
  • 26 – 28 Feb 2019
  • 25 – 27 Mar 2019
  • 22 – 24 Apr 2019
  • 21 – 23 May 2019
  • 24 – 26 Jun 2019
  • 22 – 24 Jul 2019
  • 19 – 21 Aug 2019
  • 23 – 25 Sep 2019
  • 21 – 23 Oct 2019
  • 18 – 20 Nov 2019
  • 16 – 18 Dec 2019

Book Now

 









Duration: 3 Days
Price: n.a.

Certification Body
Supported by
Need more information?

Categories: ITIL 4ITIL®

Related Courses