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The ITIL® 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies.

The course will help you to:

  • develop a cross-organizational digital strategy
  • craft a digital vision
  • drive operational excellence
  • respond to digital disruption
  • enable a sustainable business
  • strategically manage risk
  • develop digital leaders for the future.

Please note: an ITIL® 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy.

This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities

2. Understand how to leverage digital strategy to react to digital disruption

3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

6. Understand the risks and opportunities of Digital and IT Strategy

7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

8. Understand how to implement a Digital and IT Strategy

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.

Examination is mandatory for participant attending this course

There are two forms of assessment in this qualification; the practical case study assignments, and the MCQ (multiple choice question) exam.

Case study assessment

The case study has been created for the practical assignments of the ITIL 4 Leader: Digital and IT Strategy course.
It describes three fictional companies; any resemblance to real companies is unintentional.
Participants of the course are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course.

Practical assignments are assessed by the trainer(s) of the course.

MCQ assessment

The MCQ exam consists of 30 questions, each of which has four answer options. For each question, one option is correct and the other three are incorrect.

Duration: 60 minutes

NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Materials permitted: This is a ‘closed book’ examination. No materials other than the examination materials are permitted.

Prerequisites: The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination). This includes 4.5 to 5 hours of group work on the practical assignments or 4 hours of individual online assignments.

There are 30 questions, each worth 1 mark. There is no negative marking.

Candidates need to get 21 questions correct (70%) to pass the exam.

  • Multiple choice
  • 21 out of 30 marks required to pass (70%)
  • 60 minutes
  • Closed book.

Topics Covered

Understand how to leverage digital strategy to react to digital disruption

Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

Understand the risks and opportunities of Digital and IT Strategy

Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

Understand how to implement a Digital and IT Strategy

Singapore
2024

Mar

4 – 7

May

6 – 9

Aug

26 – 29

Nov

25 – 28

Duration: 4 Days

Course Fee

Course Fee w/o GST $2,950.00
Course Fee w. GST (9% effective 1st Jan 2024) $3,215.50
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee $3,215.50
Singapore Citizens aged 40 years old and above $3,215.50
Singapore Citizens below 40 years old and Permanent Residents $3,215.50

Exam Fee

  • Exam Voucher is included in course fee above.

Certification Body

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