ITIL 4 Specialist Course in Singapore
The ITIL® 4 Specialist Course: Create, Deliver and Support in Singapore provides hands-on guidance in applying the concepts described in ITIL® Foundation.
It explores various working approaches and how ITIL® 4 can be combined with new technologies to deliver the best outcome for an organisation. It also recommends taking a holistic approach to people and culture to support the delivery of successful outcomes. There are numerous areas that are critical to success, such as customer experience, organisational change and culture, team dynamics, cross-team collaboration, employee well-being, commercial operation and automation. The ITIL® 4 Specialist course covers these capabilities, emphasising people, culture and ways of working, which are valued as much as the processes, standards, technology and other proven structured approaches that support them.
BridgingMinds offers the ITIL® 4 Specialist: Create, Deliver and Support course in Singapore, perfect for professionals looking to deepen their understanding of service management. This ITIL® 4 Specialist Course in Singapore focuses on managing teams, integrating service management practices into end-to-end value streams, and utilising the latest tools and technologies for optimal service delivery. Core practices such as change enablement, incident and problem management, release and deployment, service desk operations, and service design are thoroughly covered. For a holistic approach to service management, prior knowledge from the ITIL 4 Specialist Foundation Course in Singapore is recommended.
Learning Outcomes
Duration – 4 days
1) Plan and build a service value stream to create, deliver and support services
- Organisational structure
- Team structure, roles, competencies and capabilities
- Team differences and culture
- Mindset that is customer-oriented
- Positive communications
- Workforce planning
- Employee satisfaction management
- Results-based measuring and reporting
- Reporting and advanced analytics
- Machine learning and artificial intelligence
- Robotic process automation
- Continuous Deployment/Integration
2) Key ITIL® 4: Create, Deliver and Support practices across the Service Value System
- Service Design
- Software Development and Management
- Release Management
- Service Testing and Validation
- Change Enablement
- Service Desk
- Deployment Management
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring and Event Management
3) Co-ordinate, prioritise and structure work and activities
- Managing work as tickets
- Prioritising work
- Buy vs Build considerations
- Sourcing Options
- Service integration and management
The ITIL® 4 Specialist: Create, Deliver and Support course in Singapore would benefit individuals in the Service industry or IT practitioners, Help Desk Personnel/Service Desk, Process Consultants/Owners/Managers, IT Quality/Audit Professionals, Account Managers, Risk Management Professionals, Service Team Leaders/Managers/Supervisors Strategy/Governance Executives, Business Development Professionals, Relationship Professionals, Project Managers and anyone interested in IT Service Management.
Course Prerequisites:
A pass in ITIL® 4 Foundation certification exam.
Certification Exam :
40 multiple-choice-questions, 90 minutes exam, 70% pass mark leads to the individual certification achievement.
2025
Feb
17 – 20
Apr
14 – 17
Jun
16 – 19
Aug
18 – 21
Oct
27 – 30
Dec
8 – 11
Frequently Asked Questions (FAQs)
The ITIL® 4 Specialist course in Singapore, focuses on applying ITIL® 4 concepts to create, deliver, and support IT services efficiently. The course covers key areas such as service value streams, organisational structure, team dynamics, and the integration of new technologies like AI and automation to enhance service management practices.
To prepare effectively for the ITIL® 4 Specialist course exam, start by thoroughly studying the official ITIL® 4 Create, Deliver and Support manual and understanding its key concepts and practices. Utilise practice exams to familiarise yourself with the exam format and question types. Engaging in discussions with peers, joining study groups, and taking advantage of online training resources can also enhance your preparation and boost your confidence.
Yes, the ITIL® 4 Specialist course includes practical elements designed to help participants apply theoretical knowledge to real-world scenarios. This may involve case studies, simulations, and interactive exercises that reflect actual challenges faced in IT service management. These practical components are intended to reinforce learning and provide hands-on experience in managing and improving IT services.
In the ITIL® 4 Specialist course in Singapore, you will learn how to plan and build service value streams, manage team structures, and integrate new technologies such as machine learning and automation into service management. The ITIL® 4 Create, Deliver and Support module also covers key practices like Service Design, Incident Management, Change Enablement, and Knowledge Management, providing a comprehensive approach to IT service management.
Completing the ITIL® 4 Specialist course in Singapore enhances your ability to manage and optimise IT services within an organisation. The ITIL® 4 Create, Deliver and Support module equips you with the skills to lead teams, implement efficient processes, and integrate modern technologies, making you a valuable asset in IT service management roles.
Course Fee
Duration: 4 Days
Course Fee w/o GST | $2,500.00 |
Course Fee w. GST (9% effective 1st Jan 2024) | $2,725.00 |
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee | $975.00 |
Singapore Citizens aged 40 years old and above | $975.00 |
Singapore Citizens below 40 years old and Permanent Residents | $1,475.00 |
Exam Fee
-
Exam Voucher is included in course fee above.