ITIL Intermediate Capability – Planning, Protection & Optimization (PPO)
 /  ITIL Intermediate Capability – Planning, Protection & Optimization (PPO)

This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Planning Protection and Optimization in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL® intermediate capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge on industry practices in service management as documented in the official ITIL® Service Lifecycle publications. Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. At the end of the five-day classroom training, the certification exam may be taken.

The ITIL® Planning Protection and Optimization certificate is awarded to candidates passing the examination. Participants will also earn 35 Project Management Institute (PMI) Professional Development Units upon course completion.


This course and qualification presents a complete overview of Planning Protection and Optimization (PPO) including all its related activities. The course is intended to enable the holders of the certificate to apply PPO practices in resolution and support of the service management lifecycle. Candidates can expect to gain key competencies related to this certification.

  • Introduction to PPO
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Planning, Protection and Optimization Roles and Responsibilities
  • Technology and Implementation Considerations

This course aims at those IT consultants, IT service providers, IT senior managers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, IT architects who require a deep understanding of related ITIL® processes in order to enhance their role-based capabilities and to contribute to the evolution and improvement of ITIL® processes and services within their organization.

Examination is mandatory for participant attending this course

Delegates who successfully complete the course and pass the examination will be recognized as certified with ITIL® Planning Protection and Optimization Intermediate certificate under the AXELOS certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.


Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

•  Earlier ITIL® (V2) Foundation plus Foundation Bridge

•  ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Call us @ 6635 5590 or email us at for more information

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Duration: 5 Days

Course Fee

Original Course Fee w/o GST $3,200.00
Promotional Course Fee w/o GST
Promotional Course Fee w. GST
SME (Company Sponsored) Singaporean and Permanent Resident $3,424.00
Singapore Citizens aged 40 years old and above $3,424.00
Singapore Citizen and Permanent Resident aged 21 years old and above $3,424.00

Exam Fee

  • Exam Voucher is optional and can be purchase separately
  • Please contact us for more information @ 6635 5590
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Categories: ITIL®

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