ITIL Practitioner
 /  ITIL Practitioner

The ITIL Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to IT Service Management (ITSM) initiatives.

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme – it does not replace any of the existing ITIL certifications.

The ITIL Practitioner course is structured around the 9 Guiding Principles of IT Service Management. Each of these principles discusses in detail how an organization can effectively implement ITIL.

Introduction to ITIL Practitioner

  • A structured implementation approach
  • Key elements of ITIL Practitioner and how they work together
  • Tailoring ITIL for projects of varying size
  • Outlining the key principles

Guiding Principles and CSI Approach

  • Identifying key concepts
  • Applying the 9 Guiding


  • Executing the CSI Approach

Metrics and Measurement to Enable CSI

  • Defining and determining

CSFs and KPIs

  • Building a Current State

Assessment Plan
Course Outline

Enabling CSI Through Effective Communication

  • Fostering Effective


  • Implementing Communication

Tools and Techniques

Organizational Change Management To Support CSI

  • Defining Purpose, Value and Challenges
  • Identifying Tools and Techniques to Support Improvement

Putting ITIL Practitioner into Practice

  • Applying Key Concepts
  • Exam Preparation

This course is intended for those looking for a practical understanding of the ITIL methodology, including its main concepts and how to adopt and adapt them where needed.

ITIL Practitioner examination tests the ability to adopt and adapt the ITIL Framework and apply it to a given scenario.

Examination duration is 135 minutes and is an open book paper containing 40 MCQ (multiple choice questions).
Passing score is 70% or 28/40.

  • 1 – 2 March 2018
  • 12 – 13 April 2018
  • 12 – 13 July 2018
  • 13 – 14 September 2018
  • 6 – 7 December 2018

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  • Duration 3 Days
  • Price $1,800
Certification Body
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Categories: ITIL®

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