ITIL 4 Foundation

Technology is evolving rapidly in today’s world, leading to new opportunities being opened up for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, and blockchain, transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential for any individual interested in IT Service Management.

Our funded ITIL 4 Foundation training will:

  • Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
  • Act as a guide for users to apply in their professional development, work, and further studies.
  • Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

ITIL 4 foundation online training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.

Learning Outcomes

Duration – 3 days

1) Key Concepts of Service Management

  • Utility, Warranty, Service
  • Customer, Sponsor, User,
  • Risks, Value, Costs, Outputs, Outcomes
  • Service Relationship Management & Service Offering

2) ITIL Guiding Principles

  • Begin where you are
  • Focus on value
  • Advance iteratively with feedback
  • Promote and collaborate on visibility
  • Work and think holistically
  • Keep it practical and simple
  • Automate and optimise

3) Four Dimensions of Service Management

  • People and organisations
  • Information and Technology
  • Suppliers and partners
  • Processes and Value Streams

4) ITIL Service Value System – components, purpose

5) The interconnection of the Service Value Chain and Value Stream

6) Key ITIL Practices, their purpose, and contribution to the service value stream

  • Information Security Management
  • IT Asset Management
  • Relationship Management
  • Supplier Management
  • Event and Monitoring Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Continual Improvement
  • Change Enablement

Aspiring individuals in the Service or IT industry, Process Managers/Consultants/Practitioners, Service Team Leaders/Managers/Supervisors, Project Managers, Service Desk or Help Desk Personnel, Account Managers, Quality Professionals, Human Resources Planning Professionals, Relationship Professionals, Business/Strategy Development Professionals and anyone with interest in the IT Service Management.

Course Pre-requisites:

None, although familiarity with IT terminology would be beneficial.

Certification Exam :

40 multiple-choice-questions, 1 hour exam, 65% pass mark leads to the individual certification achievement.



4 – 6

18 – 20



3 – 5

15 – 17


5 – 7

19 – 21


1 1 – 13

18 – 20


1 – 3

15 – 17


6 – 8

27 – 29


10 – 12

24 – 26


8 – 10

22 – 24


5 – 7

19 – 21


2 – 4

16 – 18


30 Sep – 2

14 – 16

28 – 30


11 – 13

25 – 27


9 – 11

18 – 20

Duration: 3 Days

Course Fee


Course Fee excluding GST $1,100.00
Course Fee including GST (9% effective 1st Jan 2024) $1,199.00
SME (Company Sponsored Employees) – All Singaporeans and Permanent Residents $429.00
Singapore Citizens aged 40 years old and above $429.00
Singapore Citizens below 40 years old and Permanent Residents $649.00

Exam Fee

  • Exam Voucher is included in course fee above.

Certification Body

ITIL 4 Certification

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    What is ITIL® 4 Foundation training?

    The ITIL® 4 Foundation training in Singapore provides a comprehensive understanding of the ITIL® framework, emphasising IT service management best practices. It covers concepts such as the Service Value System (SVS), the four dimensions of service management, and the guiding principles of ITIL® 4. This training equips professionals with the knowledge required to enhance service delivery and align IT services with business goals.

    Who should attend ITIL® 4 Foundation training?

    The ITIL® 4 Foundation training in Singapore is ideal for IT professionals, managers, and anyone involved in delivering or managing IT services. It is beneficial for individuals seeking to improve service management practices within their organisations or aiming to advance their careers in IT service management. From entry-level IT staff to senior executives, anyone involved in IT service delivery can benefit from this training.

    What are the benefits of ITIL® 4 Foundation certification?

    ITIL® 4 Foundation certification validates your understanding of ITIL® concepts and principles, enhancing your credibility as an IT service management professional. It equips you with the skills to streamline service delivery processes, optimise resource utilisation, and align IT services with business objectives. Additionally, ITIL® 4 certification opens up opportunities for career advancement and demonstrates your commitment to excellence in IT service management.

    How is ITIL® 4 Foundation training delivered?

    The ITIL® 4 certification training is typically delivered through instructor-led classroom sessions, virtual classrooms, or self-paced online courses. These training programs cover the core concepts of ITIL® 4 through lectures, case studies, discussions, and practice exams. Participants have the flexibility to choose a delivery method that suits their schedule and learning preferences, ensuring an effective and engaging learning experience.

    How can I prepare for the ITIL® 4 Foundation exam?

    To prepare for the ITIL® 4 Foundation exam, consider enrolling in accredited training courses offered by recognised training providers. Study materials such as textbooks, online resources, and practice exams are valuable for reinforcing your understanding of ITIL® concepts. Additionally, reviewing the official ITIL® 4 Foundation syllabus and exam objectives is essential. Dedicate sufficient time for study and practice to ensure readiness for the exam and success in achieving the ITIL® 4 certification in Singapore.

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