ITIL 4 Foundation

Technology is evolving rapidly in today’s world, leading to new opportunities being opened up for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, and blockchain, transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential for any individual interested in IT Service Management.

Our funded ITIL 4 Foundation training will:

  • Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
  • Act as a guide for users to apply in their professional development, work, and further studies.
  • Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

ITIL 4 foundation online training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.

Learning Outcomes

Duration – 3 days

1) Key Concepts of Service Management

  • Utility, Warranty, Service
  • Customer, Sponsor, User,
  • Risks, Value, Costs, Outputs, Outcomes
  • Service Relationship Management & Service Offering

2) ITIL Guiding Principles

  • Begin where you are
  • Focus on value
  • Advance iteratively with feedback
  • Promote and collaborate on visibility
  • Work and think holistically
  • Keep it practical and simple
  • Automate and optimise

3) Four Dimensions of Service Management

  • People and organisations
  • Information and Technology
  • Suppliers and partners
  • Processes and Value Streams

4) ITIL Service Value System – components, purpose

5) The interconnection of the Service Value Chain and Value Stream

6) Key ITIL Practices, their purpose, and contribution to the service value stream

  • Information Security Management
  • IT Asset Management
  • Relationship Management
  • Supplier Management
  • Event and Monitoring Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Continual Improvement
  • Change Enablement

Aspiring individuals in the Service or IT industry, Process Managers/Consultants/Practitioners, Service Team Leaders/Managers/Supervisors, Project Managers, Service Desk or Help Desk Personnel, Account Managers, Quality Professionals, Human Resources Planning Professionals, Relationship Professionals, Business/Strategy Development Professionals and anyone with interest in the IT Service Management.

Course Pre-requisites:

None, although familiarity with IT terminology would be beneficial.

Certification Exam :

40 multiple-choice-questions, 1 hour exam, 65% pass mark leads to the individual certification achievement.

Singapore
2023

Dec

4 – 6

18 – 20

2024

Jan

3 – 5

15 – 17

Feb

5 – 7

19 – 21

Mar

1 1 – 13

18 – 20

Apr

1 – 3

15 – 17

May

6 – 8

27 – 29

Jun

10 – 12

24 – 26

Jul

8 – 10

22 – 24

Aug

5 – 7

19 – 21

Sep

2 – 4

16 – 18

Oct

30 Sep – 2

14 – 16

28 – 30

Nov

11 – 13

25 – 27

Dec

9 – 11

18 – 20

Duration: 3 Days

Course Fee

 

Course Fee excluding GST$1,100.00
Course Fee including GST$1,188.00
SME (Company Sponsored Employees) – All Singaporeans and Permanent Residents$418.00
Singapore Citizens aged 40 years old and above$418.00
Singapore Citizens and Permanent Residents aged 21 years old and above$638.00

Exam Fee

  • Exam voucher is included in the course fees for participants attending SF – ITIL® 4 Foundation course.

Certification Body

ITIL 4 Certification

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