Technology is evolving rapidly in today’s world, leading to new opportunities being opened up for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, and blockchain, transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill.
ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential for any individual interested in IT Service Management.
Our funded ITIL 4 Foundation training will:
- Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
- Act as a guide for users to apply in their professional development, work, and further studies.
- Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.
ITIL 4 foundation online training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.
Learning Outcomes
Duration – 3 days
1) Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement
Aspiring individuals in the Service or IT industry, Process Managers/Consultants/Practitioners, Service Team Leaders/Managers/Supervisors, Project Managers, Service Desk or Help Desk Personnel, Account Managers, Quality Professionals, Human Resources Planning Professionals, Relationship Professionals, Business/Strategy Development Professionals and anyone with interest in the IT Service Management.
Course Pre-requisites:
None, although familiarity with IT terminology would be beneficial.
Certification Exam :
40 multiple-choice-questions, 1 hour exam, 65% pass mark leads to the individual certification achievement.
Singapore
2023
Jan
4 – 6
18 – 20
Feb
1 – 3
8 – 10
15 – 17
Mar
1 – 3
8 – 10
15 – 17
Apr
3 – 5
17 – 19
May
3 – 5
10 – 12
15 – 17
Jun
12 – 14
26 – 28
Jul
3 – 5
17 – 19
24- 16
Aug
31 Jul – 2
14 – 16
21 – 23
Sep
4 – 6
18 – 20
Oct
2 – 4
9 – 11
16 – 18
Nov
30 Oct – 1
15 – 17
22 – 24
Dec
4 – 6
18 – 20
Duration: 3 Days
Course Fee
| Course Fee excluding GST | $1,100.00 |
| Course Fee including GST | $1,188.00 |
| SME (Company Sponsored Employees) – All Singaporeans and Permanent Residents | $418.00 |
| Singapore Citizens aged 40 years old and above | $418.00 |
| Singapore Citizens and Permanent Residents aged 21 years old and above | $638.00 |
Exam Fee
- Exam voucher is included in the course fees for participants attending SF – ITIL® 4 Foundation course.
Certification Body
