Enables business professionals to develop the skills necessary to deal with a different stakeholder relationships and demands related to a project or business goal.

1. Course Overview

  • Welcome
  • Assumed Skills & Knowledge Assessment Requirements
  • Assessment Methods
  • Assessment Duration & Ratio Assessment Schedule
  • Learning Outcomes

2. Introduction to Stakeholder Management

  • Project
  • Project Outcomes
  • Project Stakeholders
  • Project Stakeholders
  • Why manage stakeholders?
  • How to manage stakeholders?

3. Identify Stakeholders and Understand their Expectations & Requirements
Preparation for Stakeholder Identification

  • Identify Stakeholders
  • Collect Stakeholders’ Expectations/Requirements
  • Prepare for Elicitation
  • Elicitation Activity
  • Document Elicitation Results
  • Confirm Elicitation Results
  • Organize Stakeholders Expectation/Requirements
  • Analyze Stakeholders
  • Classify Stakeholders
  • Create/update stakeholder register

4. Facilitate Alignment of Stakeholders’ and Project Team’s Expectation

  • Preparation for Stakeholder Management Planning
  • Review Commitment Level of Stakeholders
  • Planning Stakeholder Management by consulting experts
  • Engagement Assessment Matrix
  • Close Commitment Level Gaps
  • Create/Update Stakeholder Management Plan
  • Distribution and Dissemination of Stakeholder Management Plan

5. Engage and Build Relationships with Stakeholders

  • Preparation for Engagement
  • Engage Stakeholders
  • Communication-related considerations for managing stakeholder engagement
  • Interpersonal Skills
  • Management Skills
  • Methods to adapt and apply as negotiation techniques
  • Engagement with Peer Stakeholders
  • Review Stakeholders Engagement Result & Follow-up actions
  • Preparation for Control Stakeholder Engagement
  • Control Engagement with the use of Information Management Systems
  • Control Engagement by consulting experts
  • Decide control actions in meetings
  • Review result of Control Stakeholder Engagement

Project and program managers, and team members interested in enhancing their project’s interaction with its stakeholder community.

There is no examination for this course.

Call us @ 6635 5590 or email us at for more information

Duration: 2 Days

Course Fee:

Please contact us to enquire.

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