Stakeholder Management
 /  Stakeholder Management

Enables business professionals to develop the skills necessary to deal with a different stakeholder relationships and demands related to a project or business goal.

1. Course Overview

  • Welcome
  • Assumed Skills & Knowledge Assessment Requirements
  • Assessment Methods
  • Assessment Duration & Ratio Assessment Schedule
  • Learning Outcomes

2. Introduction to Stakeholder Management

  • Project
  • Project Outcomes
  • Project Stakeholders
  • Project Stakeholders
  • Why manage stakeholders?
  • How to manage stakeholders?

3. Identify Stakeholders and Understand their Expectations & Requirements
Preparation for Stakeholder Identification

  • Identify Stakeholders
  • Collect Stakeholders’ Expectations/Requirements
  • Prepare for Elicitation
  • Elicitation Activity
  • Document Elicitation Results
  • Confirm Elicitation Results
  • Organize Stakeholders Expectation/Requirements
  • Analyze Stakeholders
  • Classify Stakeholders
  • Create/update stakeholder register

4. Facilitate Alignment of Stakeholders’ and Project Team’s Expectation

  • Preparation for Stakeholder Management Planning
  • Review Commitment Level of Stakeholders
  • Planning Stakeholder Management by consulting experts
  • Engagement Assessment Matrix
  • Close Commitment Level Gaps
  • Create/Update Stakeholder Management Plan
  • Distribution and Dissemination of Stakeholder Management Plan

5. Engage and Build Relationships with Stakeholders

  • Preparation for Engagement
  • Engage Stakeholders
  • Communication-related considerations for managing stakeholder engagement
  • Interpersonal Skills
  • Management Skills
  • Methods to adapt and apply as negotiation techniques
  • Engagement with Peer Stakeholders
  • Review Stakeholders Engagement Result & Follow-up actions
  • Preparation for Control Stakeholder Engagement
  • Control Engagement with the use of Information Management Systems
  • Control Engagement by consulting experts
  • Decide control actions in meetings
  • Review result of Control Stakeholder Engagement

Project and program managers, and team members interested in enhancing their project’s interaction with its stakeholder community.

Singapore
  • 27 – 28 Feb 2020
  • 23 – 24 Apr 2020
  • 23 – 24 Jul 2020
  • 22 – 23 Oct 2020

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Course Fee $1,000
Course Fee after GST $1,070
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