The Palo Alto Networks Firewall: Troubleshooting course is three days of instructor-led training that will help you:

  • Use firewall tools, including the CLI, to investigate networking issues
  • Follow proven troubleshooting methodologies that are specific to individual features
  • Analyze advanced logs to resolve various real-life scenarios
  • Solve advanced, scenario-based challenges

Course Objectives
Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls.

Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall.

Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.



  • Course level: Advanced
  • Course duration: 3 days
  • Course format: Lecture and hands-on labs
  • Platform support: Palo Alto Networks® Next-Generation Firewalls running the PAN-OS® operating system


Course Modules

  • Module 1: Tools and Resources
  • Module 2: Flow Logic
  • Module 3: Packet Captures
  • Module 4: Packet-Diagnostics Logs
  • Module 5: Host-Inbound Traffic
  • Module 6: Transit Traffic
  • Module 7: System Services
  • Module 8: SSL Decryption
  • Module 9: User-ID™
  • Module 10: GlobalProtect™
  • Module 11: Escalation and RMAs
  • Module 12: Next Steps

Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff


Participants must complete the Firewall 10.2 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.



6 – 8


10 – 12


3 – 5


2 – 4

Duration: 3 Days

Course Fee


Course Fee w/o GSTUSD 2,400.00
Course Fee w. GSTUSD 2,592.00
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee
Singapore Citizens aged 40 years old and above
Singapore Citizen and Permanent Resident aged 21 years old and above

Exam Fee

  • Exam Voucher is optional and can be purchase separately
  • Please contact us for more information @ 6635 5590

Certification Body

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