The Palo Alto Networks Firewall: Troubleshooting course is three days of instructor-led training that will help you:

  • Use firewall tools, including the CLI, to investigate networking issues
  • Follow proven troubleshooting methodologies that are specific to individual features
  • Analyze advanced logs to resolve various real-life scenarios
  • Solve advanced, scenario-based challenges

Course Objectives
Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls.

Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall.

Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.



  • Course level: Advanced
  • Course duration: 3 days
  • Course format: Lecture and hands-on labs
  • Platform support: Palo Alto Networks® Next-Generation Firewalls running the PAN-OS® operating system


Course Modules

  • Module 1: Tools and Resources
  • Module 2: Flow Logic
  • Module 3: Packet Captures
  • Module 4: Packet-Diagnostics Logs
  • Module 5: Host-Inbound Traffic
  • Module 6: Transit Traffic
  • Module 7: System Services
  • Module 8: SSL Decryption
  • Module 9: User-ID™
  • Module 10: GlobalProtect™
  • Module 11: Escalation and RMAs
  • Module 12: Next Steps

Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff


Participants must complete the Firewall 10.2 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.



11 – 13



29 – 31


22 – 24


3 – 5


26 – 28


30 Sep – 2


2 – 4

Duration: 3 Days

Course Fee


Course Fee w/o GST USD 2,400.00
Course Fee w. GST (9% effective 1st Jan 2024) USD 2,616.00
SME (Company Sponsored) – All Singaporean and Permanent Resident Employee USD 2,616.00
Singapore Citizens aged 40 years old and above USD 2,616.00
Singapore Citizens below 40 years old and Permanent Residents USD 2,616.00

Exam Fee

  • Exam Voucher is non-inclusive and optional. Please contact us for more info.

Certification Body

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