To thrive in the digital era, organizations must focus on their customers and their experiences. The increasing reliance on technology requires effective management of supplier ecosystems. The Service Integration and Management (SIAM™) model addresses the complexities of managing multiple suppliers, integrating them seamlessly to provide a single business-facing IT-organization. As a result of this increased importance of SIAM, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1.
EXIN SIAM™ Professional certification confirms that the professional can perform activities in the four stages of the SIAM roadmap, managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization.
This certification includes the following topics:
- Discovery & Strategy
- Plan & Build
- Implement
- Run & Improve
- SIAM practices across the stages
The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. The certification covers themes such as: the process of assigning the different roles and responsibilities, onboarding organizations into the SIAM ecosystem, and offboarding incumbent providers. It also includes the operation of a SIAM ecosystem and its continuous improvement. A candidate who successfully completes the EXIN SIAM™ Professional certification can analyze, plan, build and inspect a multi-service provider environment
The EXIN SIAM™ Professional certification is part of the EXIN SIAM™ qualification program. It equips professionals to handle SIAM roadmap stages: Discovery & Strategy, Plan & Build, Implement, and Run & Improve, while managing multi-supplier environments. Key focus areas include SIAM governance, role assignments, onboarding/offboarding providers, ecosystem operations, and continuous improvement
Course Outline
- Discovery & Strategy: Elements of SIAM governance framework; analysis of current situation; key elements of SIAM strategy.
- Plan & Build: Design detailed SIAM model; plan SIAM implementation.
- Implement: SIAM implementation scenarios; ongoing organizational change management.
- Run & Improve: Operate, assure, and improve SIAM ecosystem.
- SIAM Practices Across Stages: Application of practices throughout the roadmap
This certification is aimed at professionals who have an interest in the practices of Service Integration and Management (SIAM) or want to apply or improve this methodology in an organization. The content of this certification is appropriate for employees of customer organizations who will commission SIAM models, employees who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.
The target group includes, but is not limited to:
- Organizational change managers
- Business relationship managers
- Contract managers
- Service architects
- Project managers
- Service managers and practitioners
- SIAM consultants
Recommended Prerequisites:
Successful completion of EXIN SIAM™ Foundation certification is required, along with accredited SIAM™ Professional training including practical assignments. Familiarity with SIAM Foundation Body of Knowledge is recommended
Certification Exam
Examination type: Multiple-choice questions
Number of questions: 40
Pass mark: 65% (26/40 questions)
Open book: No
Notes: The exam is based on a case study. This case study is provided as an appendix to the exam.
Electronic equipment/aides permitted: No
Exam duration: 90 minutes
Delivery Mode: Facilitated Classroom / Virtual Training
2026
Jun
6 – 7
25 – 26
(Virtual)
Jul
30 – 31
Aug
27 – 28
(Virtual)
Sep
24 – 25
Oct
29 – 30
(Virtual)
Nov
26 – 27
Dec
10 – 11
24 – 25
(Virtual)
Duration: 2 Days or 18.0 hr(s)
Course Fee
| Course Fee w/o GST | $859.00 |
| Course Fee w. GST | $936.31 |
| SME (Company Sponsored) – All Singaporean and Permanent Resident Employee | $936.31 |
| Singapore Citizens aged 40 years old and above | $936.31 |
| Singapore Citizen below 40 years old and Permanent Residents | $936.31 |
Exam Fee
Exam Voucher is non-inclusive and optional. Please contact us for more info.
