Successfully managing a project or operational work requires effective planning and adherence to core principles in managing people.
This is even more important in an Information Technology (IT) context when the bulk of the work is being done by another organization, such as in a customer and vendor relationship.
By understanding the fundamentals of vendor management, you will be better prepared to create and maintain a harmonious relationship with your vendors. In this course, you will identify effective vendor management practices and their related processes, and key strategies in persuading the other party to get work done and produce quality deliverables, in a project and in day-to-day operations.
1. Getting Started with Vendor Management
2. Establish the Contractual framework and sourcing process
3. Creating workable, long term relationships
4. Measuring to better Manage
5. Cloud Vendor Management
6. Outsourcing Management
7. Overall Review and Examinations
This course is for Vendor Managers, Project Managers, Service Delivery Managers & Operations Managers.
Recommended to hand on job experience in managing vendors in a project or operations context. Experience in service delivery or operations management is a plus.
Exam duration is 30 minutes and is a closed-book paper containing 20 MCQ (multiple choice questions).
Only one answer is correct.
Each of the 20 questions carries 1 mark for the correct answer.
A candidate must attain a score of 60%.