The BridgingMinds NICF – ITIL® (Information Technology Infrastructure Library) is the most established framework for managing IT services worldwide. It covers and establishes a service lifecycle model that recommends a set of procedures and actions during the design, development, delivery and support of IT services.
Our training course is an intensive, 3-day program designed to assist professionals looking to play a larger role in developing, implementing and managing IT service quality – filling the critical gap between IT and business strategy.
In order to achieve this, our course is specially designed for IT professionals and consultants who are integral in developing ITIL® best practice guidelines, implementation as well as providing ITIL® certified support.
Practical examples and real-life case studies are used to improve and assist the student’s understanding of key ITIL® concepts throughout the course. By the end of the 3-day training course, the student will be armed with a comprehensive understanding and knowledge of ITIL® processes and practices, as well as the confidence needed to not only pass, but do exceptionally well in the ITIL® Certification examination.
Upon passing the examination, the ITIL® Foundation certificate will be awarded to the candidate.
Note: ITIL 4 is the latest version of the ITIL®.
** ITIL FOUNDATION IS WSQ FUNDED UP TO 95% of COURSE FEE for CORPORATE AND INDIVIDUAL
(terms and condition applies – pls see funding tap)
The ITIL® Foundation training course is an entry-level course that introduces the concept of the Service Lifecycle.
As the course progresses, additional key concepts of each ITIL® function, process and lifecycle stage will be expanded upon.
By the end of this course, students will be able to identify:
- The stages & processes within the Service Lifecycle
- Business value of implementing each process in an organization
- Objectives & basic concepts related to each process
- Activities & roles involved in each process
- Relationship of each process to other processes
- Terminology, techniques & practical approaches
Our aim is to teach students to adopt the ITIL framework and deliver a set of consistent, well-defined processes to implement in their work and bring business results. All study materials are included as part of the training cost and will be provided.
Pre Course Reading Materials
There are no pre-course reading materials or pre-work needed for the ITIL® course.
Valued added materials provided
Official Quick Reference Guide
Note: Participants will earn 21 Project Management Institute (PMI) Professional Development Units upon course completion.
The ITIL® course is targeted at IT Practitioners in Singapore including:
- Database Administrators
- IT Architects
- IT Consultants
- IT Executives
- IT Managers
- Operation Managers
- Anyone involved in developing, designing, managing and delivering a full range of IT services within their organisation.
The course covers the basics of ITIL, and is not catered to any specific business. The tasks, procedures and checklists outlined in the training can be used by anyone with an interest in the subject matter.
The structure of the ITIL® Foundation examination is as follows:
Format: Multiple choice questions (MCQ), Closed Book
No. of questions: 40 questions
Duration: 60 minutes
Marking scheme: Each question is worth 1 mark
Passing rate: 65%, or 26 out of 40 questions
Delegates who successfully complete the course and pass the examination will be recognized as certified under the AXELOS certification scheme and awarded the ITIL® Foundation certificate. Delegates who do not attain a passing score will be awarded a Course Attendance certificate only.
There are no prerequisites for attending the ITIL® Foundation course or sitting for the ITIL® Foundation certification examination.
For WSQ funded participants, do note that there will be an assessment that needs to be completed in addition to the ITIL® Foundation exam.
** ITIL FOUNDATION COURSE IS WSQ FUNDED UP TO 95% of COURSE FEE for CORPORATE AND INDIVIDUALS IN SINGAPORE.
Terms & conditions apply.
For more details in regards to the cost of this training course, kindly contact us to learn more.
Note: Passing this exam is a prerequisite for the ITIL 4 Certification in Singapore.
Available dates in Singapore
- 3 – 5 Jan 2018
- 12 – 14 Feb 2018
- 14 – 16 Mar 2018
- 9 – 11 Apr 2018
- 2 – 4 May 2018
- 11 – 13 Jun 2018
- 9 – 11 Jul 2018
- 6 – 8 Aug 2018
- 10 – 12 Sep 2018
- 8 – 10 Oct 2018
- 7 – 9 Nov 2018
- 3 – 5 Dec 2018
|Original Course Fee
|SME (Company Sponsored) Singaporean and Permanent Resident 1
|Singapore Citizens aged 40 years old and above 2
|Singapore Citizen and Permanent Resident aged 21 years old and above 3
|Singapore Citizen aged 35 years old and above, earning not more than $2,000 per month (WTS) 4