25th September 2025 Online @ Microsoft Teams Webinar
To kickstart the launch of a brand-new ITIL® 4 module, we hosted our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) Webinar during a productive lunchtime session.
Our trainer, Vijay Chockalingam, a seasoned ITIL® trainer with over 30 years of IT service management experience, shared practical insights on how MSF builds on ITIL 4 Foundation knowledge and connects to the ITIL® 4 Practice Manager designation.
Event Highlights
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Explored how MSF practices like Service Desk, Incident, Problem, Service Request, and Event Managementdrive real service improvements.
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Gained clarity on the ITIL® 4 Practice Manager certification pathway and how MSF fits in.
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Engaged in live pop quizzes to reinforce learning in an interactive way.
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Took part in a fun Kahoot quiz where one participant walked away with a $50 voucher prize
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Connected with peers and gained valuable tips through a live Q&A sessionwith our expert trainer.
✨ A big thank you to Vijay for delivering an engaging session, and to all participants for joining us. We look forward to bringing you more opportunities to deepen your ITSM expertise and take the next step in your ITIL® journey.
