ITIL Foundation Training in Singapore
ITIL Foundation (Version 5) training introduces candidates to digital product and service management, helping them understand how IT services create value for organisations and customers. As a globally recognised IT service management certification, earning your ITIL (Version 5) certification in Singapore provides a common foundation in the ITIL framework, including its guiding principles, core models and fundamental concepts, and how these are applied to plan, deliver and continually improve products and services. The programme is available as a funded ITIL Foundation (Version 5) training for eligible Singapore Citizens and Permanent Residents, with an online option for added flexibility.
ITIL (Version 5) Certification Course Overview
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organisations apply ITIL guidance to improve performance, collaboration and outcomes. This ITIL Foundation (Version 5) training course also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity. The training is available in classroom and online formats, with funded options for eligible Singapore Citizens and Permanent Residents, providing a practical foundation for those pursuing ITIL (Version 5) certification.
Course Outline
Duration – 3 days
Module 1: ITIL Terms and Definitions
- Product and Service: Defining digital product and service management, product, service, digital products/services, continual improvement, the Product and Service Lifecycle, goods, utility, warranty, user experience, and sustainability.
- Experience, Strategy and Transformation: Defining experience, trust, UX, CX, experience level agreements, human-centred design, strategy, business/digital strategy, vision, mission, VUCA, leadership, change, and business as usual (BAU).
- Service Offerings: Defining and explaining service offerings, interactions, service actions, transfer of goods, and access to resources.
- Value and Value Co-creation: Defining value, cost, risk, output, and outcome. Explaining the difference between output and outcome and how feedback, utility, and sustainability contribute to co-creation.
- Service Relationships: Defining organizations, service providers, consumers, and vendors. Understanding the differences between these roles and different relationship types (basic, cooperative, collaborative).
- Service Management Roles and Concepts: Defining sponsor, customer, user roles, service quality, service level, and Service Level Agreements (SLA).
Module 2: Four Dimensions of Product and Service Management
- The Four Dimensions: Listing the dimensions (organizations and people, partners and suppliers, information and technology, value streams and processes).
- Holistic Approach and External Factors: Understanding the importance of each dimension, the necessity of a holistic approach, and external PESTLE factors (Political, Economical, Social, Technological, Legal, Environmental).
Module 3: ITIL Product and Service Lifecycle
- Lifecycle Activities: Listing and understanding the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, and support.
- Nature of Activities: Understanding that lifecycle activities are non-linear, non-sequential, and iterative.
- Purpose of Activities: Knowing the specific purpose of each individual activity within the lifecycle (e.g., the purpose of ‘discover’, ‘design’, ‘support’, etc.).
Module 4: ITIL Value System
- Value System Components: Knowing the components (Guiding principles, Governance, Value chain, Management practices, Continual improvement) and explaining the system’s purpose.
- Guiding Principles: Listing the principles and understanding how to use each one (e.g., Focus on value, Start where you are, Think and work holistically).
- Governance: Defining governance and explaining its enabling nature and activities.
- Value Chain: Defining value chain, product specifications, incident, release, and continuous integration/deployment. Understanding success metrics and how the operating model is supported by value chain activities.
- Management Practices: Defining management practices, knowing the groups (general vs. product/service), and understanding the role and benefits of ITIL Practice Guides.
- Continual Improvement Model: Listing and understanding the steps of the ITIL Continual Improvement Model.
Module 5: Value Stream Identification, Mapping, and Management
- Value Stream Concepts: Defining value streams (core and enabling), value stream mapping, and complexity thinking.
- Application and Mapping: Understanding how to optimize workflows for complexity and the relationship between value stream mapping and management.
Module 6: ITIL and Artificial Intelligence (AI)
- AI Fundamentals: Defining AI, AI maturity, GenAI, and Agentic AI.
- AI in the Lifecycle: Understanding how AI assists in product development, process automation, and how it is leveraged throughout the ITIL value chain.
- AI Governance: Defining AI governance and understanding the ITIL AI Capability Model.
Module 7: ITIL and Other Frameworks
- ITIL and DevOps: Understanding how ITIL collaborates with and complements DevOps practices in the product development lifecycle.
- ITIL and PRINCE2: Understanding the importance of project management and how ITIL and PRINCE2 work together.
Course Objectives
Upon completion of this course, participants will be able to:
- Explain the key concepts and principles of ITIL Foundation (Version 5) and digital product and service management.
- Understand how organisations co-create value through products and services and manage effective service relationships.
- Apply the Four Dimensions of Product and Service Management and ITIL guiding principles in an organisational context.
- Understand the ITIL Product and Service Lifecycle, Value System and value streams and how they support continual improvement.
- Explain how AI, automation and modern technologies can support product and service management, including AI governance considerations.
- Understand how ITIL complements other approaches and frameworks, including DevOps and PRINCE2®.
Aspiring individuals in the Service or IT industry, Process Managers/Consultants/Practitioners, Service Team Leaders/Managers/Supervisors, Project Managers, Service Desk or Help Desk Personnel, Account Managers, Quality Professionals, Human Resources Planning Professionals, Relationship Professionals, Business/Strategy Development Professionals and anyone with interest in the IT Service Management.
Who can enrol
- Minimum 1 year working experience in the IT industry
- English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening)
Full-Time
Duration: 3 weekdays, 9am–5pm (e.g. Mon–Wed)
Delivery: Facilitated Classroom / Virtual Training
Suitable for professionals who preferSuitable for professionals who prefer intensive training with faster completion.
Part-Time
Duration: 3 weekends, 9am–5pm (e.g. Sat, Sun & Sat)
Delivery: Facilitated Virtual Training
Ideal for working professionals who need flexibility after office hours.
Learn more: Part-Time Training →
Full-Time schedules (2026)
| Month | Dates | Mode |
|---|---|---|
| Oct | 26 – 28 Oct | Virtual |
| Nov | 23 – 25 Nov | Classroom / Virtual |
| Dec | 7 – 9 Dec | Classroom / Virtual |
| Dec | 21 – 23 Dec | Virtual |
Part-Time schedules (2026)
No Part-Time dates are currently confirmed for the next intake. Enquire now and we’ll notify you as soon as the next dates are confirmed.
Internal assessment
Students complete an in-class assessment on the last day of the course (written and oral questioning). A minimum of 75% class attendance is required to be eligible.
External certification exam
After completing the course, students may proceed to sit the ITIL Foundation (Version 5) Certification Exam, administered by PeopleCert.
Exam format
Closed-book, multiple-choice test consisting of 40 questions, with 60 minutes to complete it.
Pass mark
65% — at least 26 out of 40 questions answered correctly.
Certification obtained
- BridgingMinds Letter of Course Attendance (upon achieving minimum 75% class attendance)
- WSQ Statement of Attainment (upon passing the relevant assessment)
- ITIL Foundation (Version 5) Certification (upon passing the exam, taken separately)
To download WSQ e-Certs: log in to the MySkillsFuture portal via Singpass → go to Skills Passport → Certificates.
Course Fees & Funding
Eligible Singapore Citizens and Permanent Residents may receive SkillsFuture Singapore (SSG) funding for selected BridgingMinds courses. The table below shows the full course fee, followed by the final amount payable under each funding category.
| Funding Category | Self-Sponsored | Company-Sponsored (Non-SME) |
Company-Sponsored (SME) |
|---|---|---|---|
| Full Course Fee (Before GST) — original price | $1,400.00 | $1,400.00 | $1,400.00 |
| Full Course Fee (After 9% GST) | $1,526.00 | $1,526.00 | $1,526.00 |
|
Singapore Citizens aged 21–39 & Singapore Permanent Residents — final amount payable |
$826.00 | $826.00 | $546.00 |
|
Singapore Citizens aged 40 & above — final amount payable |
$546.00 | $546.00 | $546.00 |
GST: A 9% GST is applied on top of the funded course fee. All amounts shown in the funding-category rows above are inclusive of GST.
Funding Eligibility
To qualify for the SkillsFuture-subsidised rate shown above, trainees must also meet the following requirements:
- Self-sponsored trainees must be at least 21 years old at the point of enrolment.
- Full completion of all required assessments, with 100% competency attained for the course.
- Attendance recorded digitally through the Singpass App for every funded session (physical or synchronous e-learning), in line with SkillsFuture Singapore requirements.
Additional Funding Support — Post-Secondary Education Account (PSEA)
Eligible Singaporeans may use PSEA funds to pay the remaining course fee after applicable SkillsFuture subsidies have been applied.
| PSEA Support | Details |
|---|---|
| Who can use it? | Eligible Singapore Citizens with an active PSEA. |
| What can it cover? | The remaining course fee after applicable SkillsFuture subsidies. |
| Sibling's PSEA | May be used where the participant's own PSEA balance is insufficient, subject to prevailing PSEA requirements. |
| Account availability | Generally closes around the middle of the year in which the account holder turns 31. |
Important Funding Notes
- GST: A 9% GST is applied on top of the funded course fee. The amounts shown above already include this.
- Attendance & assessment: Funding is contingent on full digital attendance-taking via Singpass and successful completion of all assessments.
- Minimum age: Self-sponsored trainees must be 21 years or older at the point of enrolment.
- Clawback: BridgingMinds Network reserves the right to recover the funded portion of the course fee from the trainee (self-sponsored) or the sponsoring employer (company-sponsored) if eligibility conditions are not met.
Frequently Asked Questions (FAQs)
ITIL Foundation (Version 5) training provides a comprehensive understanding of the ITIL® framework, emphasising IT service management best practices, including concepts such as the Service Value System (SVS). It’s one of the most recognised paths to an ITIL (Version 5) certification in Singapore, available through classroom sessions or ITIL Foundation (Version 5) training online.
As of February 2026, ITIL (Version 5) is the current version of ITIL. It is backward compatible with ITIL 4 and builds on the ITIL Foundation framework with added guidance for AI, sustainability, and unified product/service lifecycles.
ITIL (Version 5) evolves ITIL 4 rather than replacing it. Per PeopleCert, your existing ITIL knowledge and certifications continue to hold their value, and ITIL Foundation remains the entry point either way. What’s new is that ITIL (Version 5) is built to be AI-native by design, with guidance for adopting AI responsibly; it puts a stronger focus on the end-to-end lifecycle for digital products and services; it introduces a simpler, more streamlined qualification structure; and this course also covers ITIL (Version 5)’s expanded sustainability guidance. If you’re already ITIL 4 Foundation-certified, the 1-day Bridging Course below is designed to bring you up to speed on what’s changed without starting over.
Based on information received from PeopleCert, the ITIL 4 Foundation exam is scheduled to be phased out in Q4 2026.
Yes, bridging options are available. BridgingMinds offers a 1-day ITIL Foundation Bridging Course designed to help ITIL 4 Foundation-certified professionals transition smoothly to the latest version of ITIL.
No, ITIL certifications do not expire. That said, it is recommended to stay updated with the latest ITIL Foundation practices and versions.
The ITIL Foundation exam is a closed-book, multiple-choice test consisting of 40 questions, with 60 minutes to complete it. To pass, you need a score of 65% — at least 26 out of 40 questions answered correctly.
The Four Dimensions of Service Management are: (1) Organisations and People, (2) Information and Technology, (3) Partners and Suppliers, and (4) Value Streams and Processes.
ITIL covers 34 practices in total, categorised into General Management, Service Management, and Technical Management practices.
Yes, the ITIL Foundation (Version 5) exam voucher is included in your course fee, so there’s no separate exam payment to arrange with PeopleCert.
This course is SkillsFuture Singapore (SSG) funded for eligible Singapore Citizens and Permanent Residents, with enhanced funding rates available for SME-sponsored trainees. Post-Secondary Education Account (PSEA) funds may also be used to cover the remaining fee after subsidies. Your final nett fee depends on your funding category and age band. See Fees & Funding above for the exact breakdown.
Certification validates your understanding of ITIL® concepts and principles, enhancing your credibility with employers who rely on standardised, proven service management practices. It also opens up a clear career progression path: entry-level roles such as Service Desk Analyst or IT Support Specialist, moving into mid-level positions like Incident Manager or Change Analyst, and eventually senior roles such as Service Delivery Manager or IT Manager. Because ITIL is one of the most widely adopted IT service management frameworks globally, holding the certification signals that you can align IT delivery with business needs from day one.
The ITIL® Foundation (Version 5) certification training is typically delivered through instructor-led classroom sessions, virtual classrooms, or self-paced online courses. These training programs cover the core concepts of ITIL® Foundation (Version 5) through lectures, case studies, discussions, and practice exams. Participants have the flexibility to choose a delivery method that suits their schedule and learning preferences, ensuring an effective and engaging learning experience.
Recommendations include enrolling in accredited training courses, using textbooks, online resources, and practice exams, and reviewing the official ITIL® Foundation (Version 5) syllabus.
What Can I Take After ITIL®?
ITIL®4 Specialist: Drive Stakeholder Value
Learn More →
ITIL®4 Leader: Digital And IT Strategy
Learn More →
ITIL® AI Governance (Version 5)
Learn More →
ITIL® Foundation
| Duration: | 3 days (FT) / 3 weekends (PT) |
| Delivery: | Classroom / Virtual |
| Assessment: | Internal (written & oral) |
| Exam: | 40 Qs / 60 mins (PeopleCert) |
| Prerequisite: | Min. 1 year IT industry experience |
Before subsidy: $1,526.00 (w/GST). Final fee depends on funding eligibility — see Fees & Funding.